Standard Ticket Response Time:
- Tickets Submitted to support@fundpanel.io will receive a response within 1 Business Day
URGENT Ticket Response Time:
- Tickets Submitted to support@fundpanel.io with the keyword: "Urgent" in the Subject Line will receive a response within 2-4 business hours or sooner.
Ticket Resolution Time:
- We will try and resolve all tickets as soon as possible but, we can not guarantee a resolution time.
Ticket Forwarding:
- If an LP or GP submits a support ticket to support@fundpanel.io and they are requesting details specific to Account and not related to Login Issues, LP Portal Issues, or, other technical issues then their ticket will be forwarded to the clientname@aduroadvisors.com email address so the Account Rep assigned to that customer can coordinate a resolution or directly communicate with the LP.