If you are seeing a logo mismatch issue when viewing document on Google Chrome vs Adobe Acrobat, there is most likely an issue with the image format.
Download the Image
- Navigate to Documents
- Go to All Tabs (the + button at the end of the tabs list)
- Navigate into Documents (Icon is a white page)
- Click Go! to get into the Shared Documents list
- Click View for the file you wish to view
- Right-Click and click Save As... on the image to download it
Re-save the Image
- Open the downloaded image in MS Paint
- Go to Save As... and save the image as a JPEG
- Ensure that the file size is still under 20KB
Repeat adding the logo to the org
Double-check
Create a communication with the new logo. Ensure that it appears correctly in the browser, and if downloaded and opened in Adobe.